Senior Customer Success Manager

🕒 August 17

🌽 Illinois, Pennsylvania, +2 more states – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $161k - $378k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔧 Hardware

🤖 Artificial Intelligence

💰 $1.5G Post-IPO Equity - Hewlett Packard Enterprise on 2025-04

Enterprise • Hardware • Artificial Intelligence

Hewlett Packard Enterprise is an enterprise-focused technology company that delivers infrastructure, software, and services to help organizations build, manage, and secure hybrid cloud and AI-enabled environments. The company’s offerings — reflected in the provided text — include servers and high-performance computing (HPE ProLiant, HPE Cray), enterprise storage (HPE Alletra), networking products and services (HPE Aruba, Juniper partnership), AI platforms and turnkey AI factories, hybrid cloud and as-a-service offerings (GreenLake), security and networking (Zero Trust, SASE), and a broad portfolio of professional, advisory, and support services. HPE positions itself as a partner for large organizations modernizing data centers, deploying AI at scale, and adopting hybrid cloud operations.

📋 Description

• Own a select group of strategic customer accounts • Cultivate senior-level customer relationships and engage key stakeholders • Onboard customers and help define and achieve adoption success criteria • Advocate for customer needs, objectives, and desired outcomes • Develop and maintain Customer Success Plans with goals, outcomes, and timelines • Serve as an escalation point for customer issues and coordinate resolution with technical support, product management, and engineering • Capture HPE offering capabilities and identify gaps against customer use cases through a closed-loop engagement process • Drive upsell sales motions and close expansion opportunities within assigned accounts • Identify cross-sell opportunities and collaborate with Sales Specialists • Support customers through digital transformation and drive adoption across HPE’s as-a-service portfolio • Deliver measurable business value through proactive engagement, strategic guidance, and customer service • Travel occasionally for customer onsite meetings, conferences, and trade shows

🎯 Requirements

• University or bachelor’s degree or equivalent combination of education and experience • 8+ years of direct, work-related experience • Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives • Experience serving as an external trusted advisor and internal mentor in customer success management • Expert-level knowledge in the relevant field, recognized by company and customers • Experience in cloud operating models • Ability to support customers in Eastern/Central Time Zones and accommodate Eastern Time Zone working hours • Comfortable with occasional domestic travel of approximately 10–15% • Thorough understanding of the technology industry, trends, market dynamics, emerging technologies, cloud computing, and competitive landscape • Comprehensive knowledge of company products and services and ability to communicate their value proposition • Understanding of customer personas, industries, market segments, customer pain points, and objectives • Knowledge of customer success methodologies, frameworks, and best practices • Knowledge of customer success financial metrics, including CLV and churn rates • Leadership and account-team orchestration skills • Cross-functional collaboration with sales, product development, technical support, and marketing • Awareness of industry regulations, data privacy laws, and compliance requirements • Knowledge of HPE GreenLake, Advisory and Professional Services, and Managed Services • Understanding of public cloud architecture and operations principles • Understanding of ITIL/ITSM • Understanding of Agile and DevOps concepts and methods • CCSM Level 4 or higher certification preferred • HPE GreenLake ATP certification preferred • Experience in project/program management preferred • Advanced university degree or MBA preferred

🏖️ Benefits

• Comprehensive suite of health and wellbeing benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Career growth opportunities, including becoming a knowledge expert or moving to another division • Flexible work and personal needs management • Remote/teleworker work arrangement • Global, inclusive work environment • Opportunity to participate in customer onsite meetings, conferences, and trade shows