Hotel Reservations Specialist

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🔥 1 minute ago

🐊 Florida, Nevada – Remote

🐊 Florida – Remote 🎰 Nevada – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Handle a high number of inbound and outbound calls and emails from hotel guests • Process reservation and payment transactions in the reservations system and other platforms accurately • Provide accurate information about Hilton Grand Vacations properties, products, and services • Proactively offer resort recommendations to improve guests' vacation experience • Follow customer information and data security processes • Respond to guest emails and callback requests within established response time standards • Research and resolve issues and complaints, escalating to a Supervisor when needed • Follow up to ensure timely resolution • Meet Quality Assurance standards and accept ongoing feedback and mentoring • Participate in departmental and company training programs and educational opportunities • Report issues with computer, reservations, phone, and other systems to a Supervisor • Follow call attendance protocols and manage time to achieve productivity and efficiency • Complete required company training and compliance courses • Reflect Hilton Grand Vacations Values • Perform other related duties as assigned

🎯 Requirements

• High School Graduate • Outstanding written, listening, and verbal communication skills • Ability to access, read, and accurately input data in a moderately complex computer system • Ability to make accurate mathematical calculations using a 10-key calculator • Ability to effectively prioritize various tasks and adapt to change within a fast-paced business environment • Ability to retain knowledge related to essential job functions and effectively apply reference tools • Ability to handle and diffuse problem situations with courtesy, empathy, and a focus on finding solutions • Ability to apply analytical and decision-making skills to present options and resolve problems in various situations • Ability to switch between multiple systems and software programs to complete all work processes • Ability to address customer objections through persuasion and offering a range of alternatives • Positive, professional attitude and friendly, customer-focused demeanor • Computer proficiency in Microsoft Word, Excel, and Outlook • Excellent customer service skills • Proficient in time management and able to coordinate and prioritize multiple priorities • Ability to take initiative and effectively adapt to changes • Ability to interpret and build spreadsheets • Able to use good judgment and work independently with minimal supervision • Strong analytical and problem-solving skills • Basic math skills • Ability to consistently demonstrate the HGV Focus Model

🏖️ Benefits

• Driven base pay plus monthly performance incentives • Get your earned pay any time before payday through DailyPay* • Medical, Dental, and Vision benefits starting on Day One • Generous Vacation Time Off Program and Paid Sick Time • GO Hilton Discounted hotel rates worldwide • Tuition reimbursement programs • Recognition Programs and Rewards • Internal Growth and Career Pathing

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