Member Relations Specialist

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

💼 Consulting

📣 Marketing

✈️ Travel

💰 Post-IPO Debt on 2024-11

Consulting • Marketing • Travel

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Support Team Member Relations case workflows, including intake routing, documentation quality checks, data entry, and system updates within the TMR case management system • Independently handle operational case investigations, ensuring timely progression, sufficient documentation, and readiness for audit or escalation review • Administer background check processes, monitor results, escalate issues, and coordinate with vendors and HR partners to resolve discrepancies • Apply adjudication guidelines to identify compliance, EEOC, or risk concerns and ensure appropriate escalation and documentation • Coordinate document collection, tracking, and follow-up for immigration and work authorization processes • Serve as an operational point of continuity for immigration-related inquiries • Assist with standard reports, dashboards, and metrics, ensuring data accuracy, completeness, and consistency • Analyze operational data to identify trends, gaps, or recurring issues and flag insights for leadership review • Follow TMR operational procedures and escalation protocols; identify and elevate issues or gaps • Recommend procedural enhancements to improve efficiency, consistency, or risk mitigation • Support review, maintenance, and updates of enterprise-wide TMR and related HR policies and procedures • Conduct operational impact assessments and identify process gaps • Participate in cross-functional projects involving enterprise initiatives, system implementations, compliance programs, or operational improvements • Partner with HR Business Partners, Team Member Services, Legal, and vendors to resolve operational issues • Participate in process improvement, documentation updates, and system enhancement testing • Maintain accurate records in accordance with company policies, privacy standards, and legal requirements • Ensure records meet defensibility standards for internal review, external audit, or regulatory response • Complete required company training, comply with company policies, and perform other assigned duties

🎯 Requirements

• Working knowledge of HR operations, employee relations processes, or case management systems • Strong attention to detail and organizational skills • Ability to follow defined procedures and timelines • Clear written and verbal communication skills • Ability to manage confidential and sensitive information • Proficiency with Microsoft Office tools and HR systems • Ability to apply judgment within established operational and compliance frameworks • Bachelor's Degree or equivalent experience • 1–3 years of related experience • Preferred: strong background in HR operations, project management, policy creation, and process improvement • Preferred: experience conducting workplace investigations, HR case management, and/or background screening systems

🏖️ Benefits

• Recognition Programs and Rewards • Excellent health care options, including medical, dental, and vision • A people-first culture • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Perks at work: Employee Pricing platform • Employee Assistance Program supporting physical and mental well-being • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Day One medical, dental and vision insurance • Paid Time Off (PTO) program • Extraordinary travel benefits • Reasonable accommodation for individuals with disabilities