Customer Service Representative

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🕒 July 20

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High Bar Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🏭 Manufacturing

🤝 B2B

Automotive • Manufacturing • B2B

High Bar Brands is the preferred solutions provider to the commercial vehicle and trucking industry, operating a family of iconic brands (BettsHD, Dieter’s Accessories, Globetech Manufacturing, Minimizer, Panelite, Premier Mfg, and Viking Sales). The company focuses on designing, manufacturing and distributing accessories, components and patented technologies for drivers, fleet owners and maintenance managers across North, Central and South America. High Bar Brands emphasizes customer-driven R&D, strong go-to-market and distribution capabilities, and an in-house sales and marketing engine to deliver quality, safety and service to the trucking market.

📋 Description

• Provides support to customers, end-users, and the outside sales team by contacting and responding to customer communications via telephone, email, website inquiries, and any other appropriate methods to ensure a high level of customer satisfaction. • Assists with requests for product information, sales/order placement assistance, returns, and warranties. • Follows established procedures and provides the first level of problem-solving and corrective action. • Educates customers on all High Bar Brand product lines and processes by effectively communicating the features and benefits. • Conducts detailed data entry into an Enterprise Resource Planning system (ERP) following established procedures. • Processes and verifies orders and quotes received by phone, fax, and email for accuracy and efficiency. • Manage a high volume of calls. • Navigate HBB website(s) to help answer customer inquiries. • Keep detailed records of customer interactions, manage accounts, and file electronic documents. • Initiates action on customer service requests such as order adjustments, expedited shipping requests, updates of contact management files, return inquiries, and warranties. • Assists in developing relationships to create loyal customers by identifying and providing solutions to their needs. • Provides feedback on the consistency and effectiveness of the customer service department's policies and procedures. • Interacts with various departments such as Production, Shipping, and Outside Sales to ensure customer requirements are met.

🎯 Requirements

• Exceptional verbal and written communication skills • Proven experience as a customer service representative, customer support representative, or similar area • Knowledge and ability to utilize computers and related technology efficiently • Ability to craft professional emails • Active listening skills and strong attention to detail • Solid awareness of your skill set and willingness to refer customers for help, as needed • Ability to learn technical aspects of our product lines and processes to assist with troubleshooting installation situations of products • Dependable, courteous, positive, and patient person who maintains a professional demeanor • Willingness to learn and continuously improve skill sets • Ability to work independently or in a group setting • High school diploma, GED, or equivalent

🏖️ Benefits

• Comprehensive training • Equipment provided