Principal, AI Solutions

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Higher Logic

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $55M Private Equity Round on 2016-09

Consulting • Marketing • SaaS

Higher Logic is a leading provider of community engagement solutions. Since its inception in 2007, the company has been helping associations, businesses, and organizations build and manage their online communities. Its platforms, Higher Logic Thrive and Higher Logic Vanilla, facilitate member engagement, member acquisition, and customer retention through a variety of tools including AI, analytics, and integrations. Higher Logic empowers users to create and sustain meaningful connections with their communities, enhancing collaboration, advocacy, and customer experiences. The company focuses on providing comprehensive solutions for professional and trade associations, user groups, and both B2B and B2C markets.

📋 Description

• Serve as a trusted AI solution expert, guiding functional leaders and subject matter experts in identifying business friction and translating opportunities into practical AI-enabled solutions • Lead the end-to-end discovery, design, delivery, and continuous improvement of AI agents, skills, workflows, automations, prompt-based solutions, and related tools • Balance business value, usability, speed, scalability, enterprise architecture, security, and governance standards • Work with end users and functional stakeholders to understand workflows, validate requirements, support adoption, and incorporate change management into solution design and rollout • Develop reusable solution patterns, playbooks, templates, documentation, and best practices • Collaborate with the AI Transformation Lead, technology partners, and stakeholders to identify dependencies and escalate data access or infrastructure needs • Evaluate solution effectiveness using user feedback, adoption, business outcomes, and other measures • Stay current on relevant AI capabilities, techniques, and evolving practices • Conduct business according to Higher Logic policies and procedures • Perform other duties as assigned

🎯 Requirements

• Strong proficiency with applied artificial intelligence concepts and tools, including AI agents, skills, workflow automation, prompt-based solutions, and related approaches • Strong judgment and problem-solving skills • Ability to translate ambiguous or complex business problems into clear requirements, solution concepts, and working deliverables • Strong product-oriented mindset balancing user needs, business value, feasibility, speed, and scalability • Ability to build and iterate solutions quickly while maintaining quality, documentation, and attention to detail • Strong organizational and project management skills • Ability to manage multiple priorities, stakeholders, and concurrent initiatives • Excellent interpersonal and communication skills with technical and non-technical stakeholders • Understanding of change management principles and human factors in technology adoption • Ability to identify patterns across business functions and create reusable solutions and practices • Ability to work independently and collaboratively across a centralized AI Transformation team and multiple business functions • Product management, project management, business analytics, GTM strategy, consulting, or transformation experience is a plus

🏖️ Benefits

• Competitive compensation • Comprehensive health benefits package • 401(k) plan with employer match • Healthcare and dependent-care flexible spending account • Company short-term and long-term disability insurance • Company culture that recognizes its employees • Room for growth and development and management that cares about your professional growth and will help you achieve your goals • Significant advancement opportunities for outstanding performers