Enrollment Specialist

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Hilb Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🤝 B2B

Insurance • B2B • Professional Services

Hilb Group is a leading insurance brokerage company that offers a comprehensive range of insurance products and services to various sectors including construction, healthcare, marine, real estate, and more. With a focus on both commercial and personal insurance solutions, Hilb Group specializes in employee benefits, HR consulting, and specialty programs tailored to different industries. The company prides itself on providing customized insurance solutions and maintaining strong local relationships while utilizing national resources. Hilb Group is known for its emphasis on innovative resources, values-driven culture, and creating long-lasting partnerships with agency partners. Serving all 50 states, Hilb Group aims to protect businesses and families with a wide array of insurance offerings.

📋 Description

• Build and configure Open Enrollment and New Hire cases across systems • Review case details (dates, carriers, products, platforms, licensing) • Manage Microsoft Bookings, Teams chats, and Outlook calendar entries • Maintain booking links, case communications, and platform access • Partner with Account Managers, Implementation Managers, and internal teams • Gather and validate requirements, timelines, and special considerations • Communicate enrollment details to Benefit Counselors, including schedules, platforms and carriers, licensing/certification requirements, and compensation structure • Determine staffing needs based on enrollment scope and requirements • Assign counselors based on availability, experience, and utilization • Maintain staffing trackers, backup plans, and availability schedules • Finalize enrollment calendars • Maintain case build checklists to ensure accuracy • Confirm platform builds and counselor access • Manage licensing and certification requirements (including LTC) • Conduct final readiness checks prior to launch • Monitor Teams chats and call center inboxes during enrollment • Resolve access issues and missed appointments • Track daily activity, premiums, and performance metrics • Provide operational insights to leadership • Generate reports on enrollment, staffing, and utilization • Identify trends, risks, and opportunities for improvement • Support compliance with regulatory requirements • Transition Open Enrollment cases to New Hire status • Update systems, calendars, and communications • Ensure accurate case closeout and cleanup • Support enrollment operations as directed by the Director of Enrollment Services

🎯 Requirements

• Minimum High School degree • Strong organizational and multitasking skills • Ability to manage multiple timelines and stakeholders • High attention to detail and accuracy • Clear written and verbal communication • Employee benefits or enrollment experience • Familiarity with Microsoft Teams, Outlook, Bookings, and Dynamics • Experience coordinating licensed professionals • Knowledge of enrollment platforms and call center workflows • Experience working across multiple systems and tools

🏖️ Benefits

• Company Paid Life Insurance • Long-Term and Short-Term Disability • Medical, Dental, Vision and FSA/HSA plans • 401(k) with company match • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits • Generous PTO • An awesome team of professionals!