Enrollment Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Lumata Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lumata Health is a healthcare company that provides a Continuous Care Program aimed at improving patient outcomes for those with vision-threatening conditions such as diabetic retinopathy, macular degeneration, and glaucoma. Their services include support from JCAHPO-certified Care Coaches and an Intelligent Engagement platform that helps healthcare practices reduce patient no-shows by an average of 30%. Lumata Health's approach includes engaging patients between visits, coordinating transportation, assisting with prescriptions, and educating patients to enhance care collaboration. Their services are fully covered by Medicare and commercial payers, focusing on improving adherence to care plans and reducing the workload on in-office staff. Since 2017, Lumata Health has been partnering with healthcare systems and insurers to manage chronic eye diseases effectively.

📋 Description

• Engage with potential patients through outbound calls to promote and enroll them in our services. • Provide detailed information about our services, highlighting the benefits and features to prospective patients. • Address inquiries, concerns, and objections effectively to secure enrollments. • Guide patients through the enrollment process, ensuring all necessary information is collected accurately. • Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements. • Maintain a patient-focused approach to enhance the overall enrolling experience. • Collaborate with team members to share best practices and strategies for achieving enrollment/metric goals. • Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction. • Participate in training sessions and team meetings to stay informed about services and industry trends. • Achieve and exceed monthly enrollment targets and performance metrics. • Track and report enrollment activities, outcomes, and performance to supervisors. • Utilize CRM (Salesforce) software to document patient interactions. • Adhere to all company policies, procedures, and ethical standards. • Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process. • Maintain accurate and secure records of customer interactions and transactions.

🎯 Requirements

• 2+ years of work experience in eye care, or a related field, preferred. • 1+ years of sales experience, preferred. • Proficient with Electronic Medical Record (EMR) systems, preferred. • Ability to speak fluently in English • Strong sales instincts — persuasion, objection handling, closing. • Empathy and patient focus — ability to balance metrics with compassion. • Excellent verbal and written communication skills. • High resilience in a quota-driven environment with frequent rejection. • Strong organizational skills with attention to detail in documentation. • Ability to work independently in a fully remote environment. • Ability to work remotely with reliable Wifi access.

🏖️ Benefits

• Medical, Dental and Vision • Paid time off • Parental leave • ... more additional benefits