Associate Technical Support Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $18 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products • Guide new members through onboarding • Handle member inquiries via phone, email, and chat • Conduct root cause analysis and contribute insights to knowledge-base articles and troubleshooting guides • Meet quality, productivity, response-time, and member-satisfaction metrics • Serve as a resource for peers on complex troubleshooting scenarios • Identify recurring technical patterns and recommend process improvements • Collaborate with teammates and cross-functional stakeholders on escalation paths and resolution workflows • Deliver a high-quality member experience for Hinge Health’s technology-enabled healthcare platform

🎯 Requirements

• 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience • Excellent written and verbal communication skills with a member-facing orientation • Ability to multitask across phone, email, and chat queues • Proficiency in root cause analysis for technical issues • Strong analytical and problem-solving skills • Flexibility to work hours based on business needs, including nights and weekends • Ability to work effectively in a remote environment with excellent punctuality and proactive communication • Experience with customer support tools such as Zoom, Freshdesk, or Salesforce preferred • Familiarity with mobile and/or data management tools such as Mixpanel, JIRA, Tableau, Auth0, or Esper MDM preferred • Healthcare or healthcare technology experience preferred • Familiarity with PHI/PII compliance standards preferred • Technical support or logistics experience with medical devices and hardware preferred • Bilingual Spanish or French preferred • Legally authorized to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support • Tools for family and fertility planning • Travel reimbursements if healthcare isn’t available where you live • Traditional or Roth 401k retirement plan options • 2% company 401k match • Learning and development stipend • Equity