Health Services Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70.7k - $128.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $400M Series E - Hinge Health on 2021-10

Wellness • B2B • SaaS

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Serve as a primary point of contact for assigned health plan partnerships, supporting ongoing execution, alignment, and progress toward shared objectives. • Build and maintain strong working relationships with partner stakeholders across sales, product, marketing, and clinical teams to reinforce Hinge Health’s position as a strategic partner. • Coordinate partnership operations, including recurring meetings, agenda development, meeting materials, note capture, and follow-up on action items. • Manage partner inquiries and requests with urgency, accuracy, and strong cross-functional coordination to ensure timely, polished responses. • Maintain a current understanding of each partner’s organizational structure, priorities, risks, and friction points, and share relevant updates with internal stakeholders. • Partner with Health Services Managers and Directors to turn partnership strategies into actionable plans, including milestones, owners, timelines, and progress tracking. • Build and maintain trackers, dashboards, project plans, and action logs that improve visibility into priorities, dependencies, and status. • Prepare clear operational and performance updates for internal stakeholders and select partner-facing meetings. • Track risks, issues, and escalations through resolution, working with cross-functional teams to identify root causes and drive closure. • Identify operational improvement opportunities and help document updated processes, workflows, and SOPs.

🎯 Requirements

• 2+ years of experience in health plan partnerships, payer strategy, digital health, healthcare consulting, or a related field. • Working understanding of U.S. health plan structures, including ASO vs. fully insured models and major lines of business (e.g., Medicare Advantage). • Demonstrated experience supporting complex, cross-functional projects in fast-paced, ambiguous environments (e.g., coordinating across sales, clinical, product, operations, or similar functions). • Strong written and verbal communication skills with the ability to convey complex concepts clearly and professionally to internal and external stakeholders. • Ability to travel up to 20% (travel varies seasonally).

🏖️ Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. • Modern life stipends: Manage your own learning and development