Territory Customer Performance Manager – Automotive Refinish

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Axalta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1870

Manufacturing • Automotive • Industry

Axalta is a global leader in the coatings industry, with more than 150 years of experience in developing innovative surface solutions for a better and sustainable future. The company specializes in producing a range of coatings products including liquid, powder, and electrocoat solutions for various industries. Axalta serves markets including automotive refinish and OEMs, providing refinish products for body shops and advanced coatings for light and commercial vehicles. In addition to mobility solutions, Axalta's performance coatings are used in industrial applications such as oil and gas pipelines, rail cars, and agricultural equipment. Axalta aims to transform the industry through continuous innovation, offering high-performance products that enhance beauty and protect surfaces across the globe.

📋 Description

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships. • Provides high-level of dedicated customer support with frequent face-to-face visits. • Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance. • Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management. • Manages budget for each center and ensures monthly costs are within allotted parameters. • Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained. • Identifies and advises on process improvements to alleviate roadblocks facing the customer. • Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner. • Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers. • Involves local Axalta teams and engages the appropriate resources for additional support when necessary

🎯 Requirements

• Minimum of 3-5 years of Automotive Refinish industry experience • Bachelor’s degree preferred but not required • Strong knowledge of repair shop operations as well as distribution fundamentals • Working knowledge of Axalta’s core (APL) product lines • Strong technical aptitude and problem solving • Presents oneself in professional manner to all levels of the customer and internally • Must be willing and able to travel up to 75% of the time • Valid Driver’s License required • Bi-Lingual in Spanish is a HUGE PLUS!!

🏖️ Benefits

• Company Car • Laptop and Mobile Phone provided