Enterprise Delivery Manager

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Benchmark Analytics

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51 - 200 employees

Benchmark Analytics® was founded by a group of dedicated professionals with years of experience in law enforcement — along with deep expertise in the power of Data Science, evidence-based research and advanced technology for developing solutions proven to evolve personnel management in modern policing. With Benchmark Management System® (BMS), we close the current knowledge gaps in the marketplace by tracking, organizing and analyzing all data points associated with a police department’s sworn and non-sworn officers. We work with agencies to develop a comprehensive, top-to-bottom police force management system.First Sign® Early Intervention is the only research-based, data science-driven EIS in policing available today. First Sign leverages the world’s largest officer performance database with over 20 million records — developed in collaboration with the University of Chicago to deliver the most effective tool to identify off-track officer behavior. First Sign goes well beyond standard early warning systems by establishing benchmarks that more accurately identify levels of at-risk behavior . . . alerting you to the real need of intervention and officer support.Our Care Action Response Engine® (C.A.R.E) platform helps supervisors develop a deliberate, meaningful plan of action to help officers who have fallen off track get back on track — and out of C.A.R.E. Our mission is to transform police force management through an all-in-one, data management and early intervention system that provides a holistic view of every officer — in police departments of every size.

📋 Description

• Own delivery outcomes — timeline, scope, quality, and customer health — across the Enterprise customer portfolio. • Lead implementations from contract signature through go-live and into steady state, ensuring each engagement is staffed, scoped, sequenced, and resourced to succeed. • Anticipate, surface, and resolve risk before it becomes a customer issue; escalate clearly when leadership intervention is needed. • Maintain a current view of portfolio health, capacity, and forecast; partner with Sales and Customer Success on pipeline planning and customer commitments. • Manage a team accountable for delivery across their assigned accounts; coach, develop, and hold them to a high bar. • Hire, onboard, and retain top delivery talent; build a high-performing team that customers and internal partners trust. • Set clear performance expectations and have direct conversations when work isn’t meeting them. • Develop the next generation of delivery leaders at Benchmark. • Serve as the senior delivery sponsor for Enterprise agencies; build trusted relationships with executive sponsors, IT leadership, and program owners. • Lead recovery on at-risk accounts: diagnose root cause, mobilize the right resources, communicate honestly with the customer, and drive to resolution. • Translate complex technical work into business value for sworn, civilian, and executive audiences.

🎯 Requirements

• 10+ years of experience in customer-facing software delivery, implementation, or professional services, including 4+ years managing a delivery or implementation team. • 5+ years in a SaaS environment, preferably with enterprise or public-sector customers. • Demonstrated track record of running a multi-customer delivery portfolio — owning outcomes across complex, concurrent implementations. • Strong operational instincts: capacity planning, utilization, and scope management across concurrent engagements. • Skilled in leading executive conversations with sworn and civilian leaders, including chiefs, sheriffs, commissioners, IT executives, and program owners. • Comfortable reasoning about data flows, configuration trade-offs, and reporting implications well enough to challenge design decisions and unblock the team. • Bachelor’s degree required; advanced degree or PMP/Agile certifications a plus. • Experience working with government agencies or law enforcement strongly preferred. • Able to travel approximately 25% for customer meetings, executive briefings, and go-live support.

🏖️ Benefits

• Unlimited Paid Time Off. • Summer Half-Day Fridays. • Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time. • Medical, dental, and vision plan offerings along with 401(k). • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance. • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.