Vice President, Customer Success

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hippocratic AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🏥 Healthcare

💰 $50M Seed Round on 2023-05

Artificial Intelligence • Healthcare Insurance • Healthcare

Hippocratic AI is an innovative healthcare technology company that specializes in artificial intelligence-driven solutions designed to improve patient care and clinical decision-making. Their products leverage advanced data analysis and machine learning to support healthcare providers, enhancing efficiency and accuracy in medical practices. By integrating cutting-edge AI technology into healthcare processes, Hippocratic AI aims to revolutionize the medical field, ultimately improving outcomes for patients and practitioners alike.

📋 Description

• Build and lead a high-performing payer customer success organization • Recruit, onboard, mentor, and develop customer success executives, leaders, technical specialists, and implementation experts • Develop and execute a payer customer success strategy aligned with company objectives • Establish executive and operational relationships with health plans, managed care organizations, PBMs, and other payer entities • Drive customer retention, expansion, upsell, cross-sell, and net revenue retention across payer use cases • Serve as the voice of payer customers within Product, Engineering, Clinical, and Sales teams • Establish and refine payer-specific customer success metrics and processes • Act as escalation point for complex payer customer issues • Navigate payer regulatory requirements, delegated arrangements, network management, and claims/benefits administration workflows • Complete a 90-day diagnostic, establish the CS operating framework and KPIs, recruit initial CS leaders and specialists, and improve strategic-account retention or satisfaction • Scale the payer CS team and establish replicable payer onboarding and success playbooks within 12 months

🎯 Requirements

• Bachelor's degree from an accredited university • 10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry • 7+ years in customer-facing leadership positions • Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations • Demonstrated ability to hit KPIs and drive revenue growth • Deep understanding of payer/health plan industry operations, including managed care, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state Department of Insurance) • Experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership • Exceptional interpersonal and communication skills • Data-driven experience using payer-specific metrics and analytics, including HEDIS/STARS, MLR, and per-member-per-month cost trends • Experience scaling customer success teams and processes in high-growth startup or scaling technology environments • Deep understanding of health plan and managed care workflows and ability to align AI solutions with payer processes and priorities

🏖️ Benefits

• Equity • Health insurance • Competitive compensation packages • 25–40% travel, including regular multi-day visits and overnight/out-of-state trips • Periodic travel to the Menlo Park headquarters • Recruitment accommodations during the hiring process