Head of Customer Success

Job not on LinkedIn

🔥 3 minutes ago

🏄 California, Colorado, +4 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Own the client success function at Hire Overseas, an offshore staffing and HR platform placing vetted global talent into U.S. companies • Design and build onboarding, engagement cadences, health scoring, renewal processes, and expansion playbooks • Define and consistently deliver the client experience • Create processes, templates, and frameworks for scalable customer success operations • Report to founders on portfolio health, retention metrics, and strategic recommendations • Own client accounts from placement through long-term engagement • Conduct proactive check-ins and surface risks, opportunities, and insights • Handle escalations and resolve complex client situations • Drive retention and identify expansion opportunities including additional placements, new roles, and broader account scope • Track account health and maintain plans for at-risk clients • Hire, onboard, and manage account managers and customer success team members as the company grows • Set standards for client communication, issue resolution, and relationship management • Build a culture of ownership and proactivity within customer success

🎯 Requirements

• Proven senior-level experience in customer success, account management, or client success leadership in a B2B environment • Track record of building or significantly improving a customer success function rather than just running an existing one • Strong written and verbal English communication skills with the authority and confidence to manage senior client relationships independently • High ownership mindset • Comfortable operating with full autonomy in a small business environment where structure is still being built • Data-driven ability to track portfolio health, retention metrics, and client sentiment and translate them into action • Able to manage a full client portfolio and build scalable processes simultaneously without losing quality • Experience in staffing, recruiting, HR services, or workforce management (nice to have) • Background building a customer success function at a startup or founder-led company (nice to have) • Familiarity with offshore or global hiring and remote contractor placements (nice to have) • Experience hiring and managing customer success or account management teams (nice to have) • Familiarity with CRM and customer success tools (nice to have) • Updated resume • Short Loom video (1 to 2 minutes) introducing yourself and describing relevant experience • Only candidates who submit a Loom video will advance to the next step

🏖️ Benefits

• 100% remote setup so you can work wherever you're most productive • Availability during US business hours • Work directly with founders at a growing offshore staffing company with real traction and a strong client base • Full autonomy over customer success strategy, process, and outcomes