Claims Vendor Manager

🕒 May 22

🏢🏡 Chicago – Hybrid

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Hiscox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.

📋 Description

• The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation. • Develop and execute vendor strategies aligned to claims, financial and customer objectives. • Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes). • Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance. • Ensure effective controls around vendor selection, onboarding, oversight and termination.

🎯 Requirements

• Significant experience within US insurance claims, vendor management, procurement, or related operational roles. • Strong understanding of the US insurance market, claims lifecycle and regulatory environment. • Experience managing TPAs, panel law firms, adjusters and/or other claims service providers. • Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes. • Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders. • JD – Law Degree and/or CPSM (ISM); B.A Business degree preferable. • Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change. • Familiarity with US litigation practices, defence strategies and fee arrangements. • Professional claims qualification and/or relevant legal/insurance certification.

🏖️ Benefits

• Competitive salary and bonus (based on personal & company performance) • 401(k) with competitive company matching • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) • Company paid group term life, short- term disability and long-term disability coverage • 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days • Paid parental leave • 4 week paid sabbatical after every 5 years of service • Financial Adoption Assistance and Medical Travel Reimbursement Programs • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program • Company paid subscription to Headspace to support employees’ mental health and wellbeing • Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program • Dynamic, creative and values-driven culture • Modern and open office spaces, complimentary drinks