Aftermarket Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Serve as the primary aftermarket commercial owner and relationship manager for assigned aftermarket accounts • Develop and execute account plans to grow aftermarket revenue, increase customer retention, and expand share of wallet • Establish and maintain relationships with customer stakeholders across operations, maintenance, engineering, procurement, and leadership teams • Conduct regular account reviews to understand customer objectives, operational challenges, and upcoming business needs • Identify, qualify, and develop opportunities for service contracts, preventative maintenance programs, enhanced warranties, emergency service support, training, spare parts programs, and retrofit/modernization projects • Develop and maintain a sales pipeline to achieve assigned revenue and growth targets/quotas • Lead discovery, qualification, proposal development and delivery, negotiation, and contract execution • Drive service contract and initial provisioning parts attachment and renewal efforts across the installed base • Identify aging equipment, reliability concerns, capacity constraints, and obsolescence risks creating upgrade or modernization opportunities • Collaborate with internal automation project teams, Account Managers, Inside Sales Representatives, and Field Service Engineers to pursue sales opportunities and maximize lifecycle support revenue • Coordinate with Inside Sales, Field Service, Engineering, Operations, and other internal groups to develop customer solutions and execute commitments • Monitor customer satisfaction, daily spares and service activities, and sales volume drift • Develop customer-specific growth strategies based on installed base assessments, equipment lifecycle stages, and business priorities • Maintain accurate opportunity, forecast, account, and activity information in the CRM • Provide regular sales forecasts, account updates, and pipeline reviews • Monitor contract performance, renewal schedules, and customer utilization of aftermarket services • Support new automation projects and transitions to aftermarket by establishing engagement plans and identifying post-installation support revenue opportunities • Conduct installed base reviews and health assessments to uncover additional sales opportunities • Negotiate pricing, contract terms, and commercial agreements within established guidelines • Represent the company at customer meetings, industry events, and trade shows as required • Achieve assigned revenue, profitability, service contract, parts, and account growth objectives • Ensure compliance with company policies, commercial practices, and quality standards

🎯 Requirements

• Proven ability to identify, pursue and convert new business opportunities and/or commensurate experience in the automated solutions industry • Strong consultative selling skills with the ability to understand customer needs to develop tailored solutions • Excellent communication and presentation skills, with the ability to influence decision-makers at all levels • High level of resilience, adaptability, and problem-solving skills with experience in a customer-focused environment • Results-driven mindset with a track record of meeting or exceeding sales targets • Demonstrated organization and time-management skills with the capacity to manage various projects, priorities, and deadlines • Proficiency using CRM systems to document activities, track opportunities, and support accurate forecasting • 2+ years’ experience in a durable goods aftermarket business; automation integrator preferred • Ability to collaborate effectively with cross-functional teams, including engineering, operations, Account Managers, Sales and leadership • Must successfully complete a 10-panel drug screen, physical examination, and background check

🏖️ Benefits

• Competitive wages • Medical benefits starting your first day • Paid parental leave • Opportunity to work on customized, 1-of-1 automation projects • Collaborative, engineering-driven environment • Career growth and skill development opportunities • Work with cutting edge and innovative technologies