Senior Account Manager

🕒 April 10

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Hivebrite

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📚 Education

💰 Series A on 2020-01

SaaS • Networking • Education

Hivebrite is a comprehensive community engagement platform that serves diverse organizations, including enterprises, non-profits, educational institutions, and associations. The platform is designed to enable users to organize, engage, empower, and monetize their communities effectively. Hivebrite's customizable solutions support features like branding, networking, and revenue generation, as well as security and privacy measures. Additionally, Hivebrite offers mobile app development and seamless integrations with existing tech stacks. By facilitating effective networking and engagement, Hivebrite helps organizations transform and sustain vibrant professional and social communities.

📋 Description

• Own and manage a portfolio of 70-100 customer accounts • Identify and successfully close renewals and expansion opportunities • Develop and execute strategic account plans • Build and maintain executive-level relationships • Monitor account performance to identify risks and opportunities • Reduce churn by understanding root causes of attrition • Lead account reviews and Executive Business Reviews (EBRs) • Negotiate renewals and commercial terms • Leverage AI agents to prioritize actions • Partner cross-functionally to deliver a seamless customer experience • Develop a deep understanding of the Hivebrite platform • Host Office Hours sessions to enable frequent customer touchpoints • Forecast renewals and expansions in Salesforce • Act as the voice of the customer and communicate product feedback • Collaborate with the Onboarding team to ensure customers achieve initial value • Assist the Support team with escalating key customer concerns • Domestic and international travel as needed

🎯 Requirements

• 5-10+ years relevant work experience as Account Manager, Customer Success Manager, or Relationship Manager in B2B SaaS • Proven track record of meeting or exceeding revenue targets • Strong commercial acumen and demonstrated ability to identify, qualify, and close opportunities • Proven ability to use AI to maximize individual impact and reduce manual activities • Outstanding ability to articulate software product value • Demonstrated success working cross-functionally to deliver customer outcomes • Experience negotiating contract renewals and commercial terms • Ability to prioritize, multi-task, and perform effectively under pressure • Understanding of technical concepts (API, SSO) • Excellent presentation, written, and verbal communication skills • Outstanding critical thinking and problem-solving skills • Active listener with ability to uncover customer needs

🏖️ Benefits

• Flexible hybrid model of ~1 time per month in office • Professional development