Contact Center Supervisor – Customer Solutions Operations

🔥 2 minutes ago

🌵 Arizona, Utah – Remote

🌵 Arizona – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead and coach an assigned contact center team to assure quality customer interactions and retain customer relationships • Supervise work activities, including selection, termination, performance appraisal, and professional development of subordinates • Recruit, hire, train, and manage customer service associates • Organize and supervise day-to-day contact center operations to achieve performance goals • Monitor associate productivity, service levels, customer transactions, scheduling, and quality • Train, coach, develop, and manage performance of direct reports • Maintain statistics, analyze department results, troubleshoot operational problems, and complete team reports • Work with contact center managers to identify operational improvements and contact center efficiency opportunities • Resolve escalated customer issues, provide guidance, and ensure timely follow-up and customer satisfaction • Answer front-line customer inquiries • Lead a team with 6+ direct reports

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Working knowledge of Tableau • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) • 1+ year of previous leadership experience • High school diploma and/or GED • Minimum Years of Work Experience: 1