Contact Center Supervisor

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🔥 33 minutes ago

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction • Builds and retains customer relationships and is committed to the timely delivery of company products and services • Contributes to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives • Responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals • Directly organizes and supervises day-to-day operations and activities of a contact center team • Maintains statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Working knowledge of Tableau • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities