District Installation Manager

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $85k - $90k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead the install customer experience and a team of associates across the post-sale job life cycle • Ensure effective execution of Pre-Installation Inspection and Job Site Inspection processes • Manage job movement activities, scheduling, services, warranty programs, and job flow processes • Communicate with customers and address contract scope adjustments, customer escalations, and job expense approvals • Conduct audits of contracts and measures and perform site visits • Drive customer experience through adherence to installation process standards, timely decisions, customer care ticket responses, and service closures • Hire, set goals for, train, and manage performance of field install associates • Use data, reporting, and related systems to meet cycle time, customer satisfaction, reorder rate, and gross margin targets • Maintain store and Core Services team relationships • Manage job starts, customer interactions, job flow tasks, service orders, and service provider invoice processing • Report to the Branch Install Manager and oversee 2–5 direct reports

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Bachelor's degree program or equivalent degree in a field of study related to the job • 10 years of work experience • Construction/home improvement industry experience preferred • Prior experience managing residential home improvement install projects preferred • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Requires intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment • Typically requires overnight travel 5% to 20% of the time

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