District Services Manager

🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Research and review customer feedback from various sources (e.g., Google Reviews, BBB, Medallia IVOC) to identify recognition and service improvement opportunities. • Prioritize, follow up, and ensure timely resolution of Customer Care cases, partnering with Service Providers to meet service level agreements (SLAs) and address escalations as needed. • Support store relationships with Service Providers and resolve escalations related to service or compliance. • Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance, ensure compliance, analyze metrics, and collaborate on improvement plans. • Support store teams in managing Service Provider relationships and escalations, collaborating with internal partners to address operational challenges. • Prospect, evaluate, and onboard new Service Providers—including orientation and follow-up during go-live. • Facilitate ongoing training and development for Service Providers on operational standards, compliance, and customer experience. • Execute comprehensive field oversight through regular job site and install inspections to ensure service quality.

🎯 Requirements

• Must be 18 years of age or older. • Must be legally permitted to work in the United States. • Knowledge or experience in the retail store environment, home improvement industry or general construction industry. • Experience in residential remodel project management. • Demonstrated project management skills. • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. • Excellent written and verbal communication skills. • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. • Minimum Years of Work Experience: 3. • Preferred Years of Work Experience: 4. • Minimum Leadership Experience: No previous leadership experience.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development