Market Supervisor

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead effective and efficient operations with technicians in the assigned area • Drive quality equipment maintenance and repair for The Home Depot stores, MDOs, FMOs, and external customers • Execute key elements of the business plan and ensure operational efficiencies, staffing, training, talent development, and safety • Conduct technical training and guide technicians in troubleshooting repairs • Promote safety, compliance, accountability, and communication • Partner with support functions to ensure operator certifications and licenses are maintained • Occasionally respond onsite to repair or assist with equipment repairs • Develop associates through weekly feedback, game plans, technical guidance, coaching, performance reviews, and development resources • Delegate and assign tasks to direct reports • Partner with the RESM, HR, and recruiters on staffing, recruiting, onboarding, assimilation, and training • Facilitate associate engagement and foster open dialogue • Engage with in-store leadership and serve as the area point of contact • Conduct ride-alongs and store walks to audit work quality and reinforce/improve behavior • Manage operational metrics including Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and inventory management • Monitor technician performance and manage work order performance • Approve associate expenses with guidance from the RESM • Manage parts inventory and prioritize work orders in alignment with SLAs, repair complexity, and resource utilization • Provide technical guidance and conduct technical training • Validate preventive maintenance and repair processes against established performance metrics • Run the playbook and complete related responsibilities as required • Report to the Regional Equipment Services Manager and lead 5–12 geographically dispersed direct reports

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • High school diploma and/or GED • Valid driver's license in the state of residence • Driving record in good standing and ability to drive • Leadership experience; experience with direct reports is not required • Effective verbal and written communication skills • Must be able to travel overnight up to 50% of the time • At least 3 years of experience repairing equipment and conducting preventive maintenance on industrial and commercial equipment • Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics • Ability to troubleshoot repairs with technicians in person and using technology (phone, video conferencing, etc.) • Availability to take calls from associates working weekends and check email/respond to emergency and/or operational weekend messages • Ability to lift or handle materials or equipment up to 80 lbs occasionally • Working knowledge of Microsoft Office Suite • Ability to collaborate and work effectively with cross-functional teams • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers • Experience as a traveling technician

🏖️ Benefits

• Full-time employment • Overnight travel typically 20% to 50% of the time

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