Technology Director

Job not on LinkedIn

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $110k - $280k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Collaborate across the enterprise to plan for and achieve goals of the associated domain or portfolio segment • Support the enterprise roadmap and deliver technical and functional partner satisfaction • Drive action that helps the enterprise meet customer needs • Guide others in execution and professional development • Work with functional and technical leaders to plan and execute enabling technology solutions • Understand the business holistically and drive strategic alignment across teams • Define, document, and communicate value propositions and concrete metrics for success • Evaluate research and market analysis, meet with third-party vendors, and maintain knowledge of industry innovations and technology platforms • Establish and nurture strategic vendor relationships • Apply technical and domain expertise to provide thought leadership and translate vision into action • Ensure quality and change control standards are met • Develop and oversee sustainable, repeatable, and reliable processes and process improvements • Drive operational excellence and internal customer satisfaction while prioritizing external customer needs • Provide leadership, mentoring, and coaching to direct reports • Manage and coordinate strategic direction for staff • Attract, retain, develop, and motivate top talent • Conduct annual and mid-year reviews, review individual development plans, and provide performance feedback

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Bachelor's degree or equivalent degree in a field of study related to the job • Minimum 8 years of work experience • 5 years leading within a technology support contact center with 400+ people comprised of both hourly and salaried associates • Familiarity with store, non-store and supply chain, contact center processes and technologies • Experience implementing technology solutions that drive efficiencies for a contact center • Experience leveraging AI for call center efficiencies with documented improvement metrics • Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company • Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes • Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment • Proficient in communicating, building influence, and developing relationships with functional and technical leaders, high-level vendor partners, and across all levels in the organization • Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships • Proficient in managing and developing direct reports with their own span of control • Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

🏖️ Benefits

• Remote/Virtual work arrangement • Overnight travel typically limited to 5% to 20% of the time