Team Manager

Job not on LinkedIn

🕒 January 29

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hone Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Hone Health is a telehealth company focused on men's health, specifically addressing issues such as low testosterone and related conditions. It provides telemedicine consultations and personalized treatment plans, primarily offering testosterone replacement therapy and other hormone-related treatments. Hone Health aims to improve men's overall well-being through accessible and convenient healthcare solutions.

📋 Description

• Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing development • Set clear expectations and use data to guide feedback, improve performance, and drive results • Coach underperformers and develop high-potential team members into future leaders • Partner cross-functionally to represent the voice of the Patient Advocacy team • Identify and escalate systemic issues with proposed solutions to improve workflows and tools • Deliver direct, empathetic, and effective performance conversations • Analyze trends to proactively address inefficiencies and refine processes • Help shape policies, SOPs, and operational strategies across the team • Manage and resolve patient escalations in a timely, effective manner • Collaborate with other Team Managers to ensure consistency and elevate standards • Take ownership of your team’s performance and engagement with minimal oversight

🎯 Requirements

• Experience in a Patient Advocacy, Support, or adjacent operational role (current or prior) • Demonstrated leadership, mentorship, or project management experience • Strong grasp of key support metrics (e.g., ticket solves, QA, CSAT, handle time) • Excellent communication skills—both written and verbal • Strong decision-making, time management, and organizational skills • Track record of accountability and results-driven problem-solving • Passion for patient care, service excellence, and team growth • Previous experience managing a team or leading in a fast-paced environment (preferred) • Experience working cross-functionally or on strategic initiatives (preferred) • Familiarity with Zendesk, healthcare EMR, or similar tools (preferred) • Interest in pursuing broader leadership roles in the future (preferred)

🏖️ Benefits

• A remote-first work environment • Competitive compensation and equity options • Health, dental, and vision insurance coverage • Short-term disability and basic life coverage • Flexible Spending Accounts (FSAs) • Lifestyle Spending Accounts (LSAs) • We follow federal holidays and have uncapped time off for exempt employees • Budget for the technology tools you need (laptop, monitor, and/or special software) • A focus on company-sponsored activities to foster engagement (both virtual and in-person) • Waived membership fees for any Hone team members utilizing Hone products