Customer/Technical Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honest Networks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📡 Telecommunications

👥 B2C

🤝 B2B

💰 $100M Private Equity Round - Honest Networks on 2021-08

Telecommunications • B2C • B2B

Honest Networks is a New York–based internet service provider offering fast, reliable fiber and high-speed internet for both residential and business customers. The company emphasizes simple pricing with no contracts, transparent policies (net neutrality and privacy protections), and strong customer support channels (live chat, phone, text, email). Plans include residential gigabit service (~980 Mbps wired) and business services up to 10 Gbps, with self-service sign-up, address checks, and options to request service in buildings.

📋 Description

• Handle incoming customer communications via phone, text, web chat, and email, including prospective customer questions, billing, and advanced technical troubleshooting • Set up and troubleshoot WAN/LAN/Cloud network technologies and infrastructure devices, including routers, switches, firewalls, VPNs, and access points/extenders • Remotely troubleshoot and resolve support tickets • Leverage enterprise IT and networking programs including Slack, GSuite, Atlassian, LibreNMS, and Salesforce FSL/Service Cloud • Create and maintain internal documentation for training and reference • Work closely with Honest engineers, field technicians, and customer support personnel • Work shifts that may include evenings or weekends

🎯 Requirements

• Must be able to work EST work hours • Outstanding customer service, including a friendly demeanor, sincere empathy for customer issues and frustrations, and responsiveness to support tickets/issues • Comfortable working simultaneously across email, text, phone calls, and live chat • 1+ years in technical support, help desk, or another IT-related, customer-facing role • Comfortable working in a command line interface (CLI) • Ability to work outside normal business hours • Comfortable working remotely through on-site technicians to resolve customer issues • Strong preference for experience as an installation technician or other field experience • CompTIA Network+ or equivalent certification is a bonus • Bilingual in Spanish or Mandarin is a plus • Friendly and enthusiastic • Excellent communication skills • Self-motivated and driven, with ability to take initiative and proactively identify and address opportunities and challenges • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting • Technically savvy and comfortable dealing with varied residential and small business customer setups

🏖️ Benefits

• 401k inclusion after 3 months of employment • 2 weeks paid time-off • 7 days paid sick leave • Medical, vision, and dental benefits