Support Engineer

Job not on LinkedIn

🔥 4 minutes ago

🏈 Alabama, Arizona, +18 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honeydew Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

Honeydew Health is a telehealth platform that specializes in providing access to dermatological care, focusing on the treatment of skin conditions such as acne and eczema. Through virtual consultations with licensed dermatology providers, they offer personalized treatment plans that may include prescription medications, topical creams, and ongoing support. With a commitment to making effective skin treatments more accessible, Honeydew provides a convenient online experience, including same-day appointments and free prescription shipping.

📋 Description

• Manage the Jira Service Management incident queue during business hours • Respond quickly to and resolve L0 incidents independently • Provide first responses under 30 minutes for care-blocking incidents and under 4 business hours for other incidents by day 180 • Escalate issues to engineers with reproduction steps, impact, scope, and ruled-out possibilities • Build AI-assisted runbooks for the 10 most common incident types • Analyze incident volume data and bring recurring patterns to engineering with volume and impact data • Resolve increasingly complex issues without escalation • Keep engineers building by handling support incidents and reducing engineering interruptions

🎯 Requirements

• 2+ years in technical support: helpdesk, application support, or a similar role supporting a web-based product, working incidents from intake to resolution • Experience working a ticket queue using Jira Service Management, Zendesk, or ServiceNow, including triaging by severity and meeting response-time targets • Track record of escalating issues to engineering with clear reproduction steps, impact, ruled-out issues, and follow-through to resolution • Comfortable reproducing issues, reading logs, using browser developer tools, and running basic read-only SQL queries • Experience in healthcare, telehealth, or another HIPAA-regulated environment • Experience writing knowledge base articles, runbooks, or troubleshooting guides • Familiarity with AWS, especially CloudWatch logs • Exposure to pharmacy, e-prescribing, or order fulfillment workflows • Basic scripting with Python, Bash, or similar • Authorization to work for any employer in the United States without restriction • Must answer whether visa sponsorship is required

🏖️ Benefits

• Equity • Health benefits • Fully remote role • Employee perks • Recognition programs • Competitive pay