Technical Support Engineer

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SpecterOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🏢 Enterprise

📚 Education

Cybersecurity • Enterprise • Education

SpecterOps is a cybersecurity company specializing in attack path management and advanced adversarial tactics training. They offer products like BloodHound Enterprise, which is a tool for managing identity attack paths. SpecterOps provides a wide range of services including penetration testing, red team engagements, and purple team assessments to improve clients' security operations. They emphasize the integration of technical components to ensure robust prevention, detection, and response capabilities. SpecterOps also offers comprehensive training programs focused on adversary tactics, tradecraft analysis, and other cybersecurity fundamentals. The company is recognized for its open-source contributions and collaboration with the cybersecurity community.

📋 Description

• Own technical support cases from initial response through resolution, meeting response expectations and keeping customers informed • Investigate issues by gathering context, interpreting logs and errors, testing hypotheses, and distinguishing environmental or configuration problems from product defects • Troubleshoot BloodHound Enterprise across SaaS and on-premises deployments, including data collection and ingestion, authentication, connectivity, APIs, and application behavior • Help customers identify environmental dependencies and coordinate troubleshooting with administrators and internal escalation partners • Guide customers through actionable troubleshooting steps and join troubleshooting calls when useful • Partner with Technical Account Managers to maintain continuity and share customer context • Escalate to Product and Engineering with descriptions, diagnostic evidence, reproduction steps, and customer impact; remain engaged through resolution • Create reusable documentation and knowledge base articles and suggest support workflow improvements • Identify recurring issues and share customer feedback to improve the product and support experience • Handle customer diagnostic data securely and follow approved procedures

🎯 Requirements

• Four or more years of technical support experience involving hands-on troubleshooting and customer communication • Exceptional written and verbal communication with the ability to build customer trust, make complex technical issues understandable, adapt to different audiences, and keep customers informed through clear expectations, proactive updates, and honest communication • Strong troubleshooting judgment: ability to break down unfamiliar problems, identify missing evidence, and make progress • Working understanding of enterprise IT environments and general security principles • Ability to investigate configuration, permissions, authentication, and connectivity issues • Working knowledge of networking concepts • Practical comfort interpreting logs and error messages and inspecting API requests and responses • Familiarity reading PowerShell and Python scripts and query examples, with willingness to build those skills on the job • Ability to manage competing support priorities, work independently, and recognize when to involve others • Willingness to learn BloodHound, related technologies, and new troubleshooting approaches • Ability to successfully complete a criminal background investigation • Authorization to work and reside in the United States; immigration visa sponsorship is not currently provided

🏖️ Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family • Flexible time off policy • 13 paid holidays annually • 401(k) with up to 4% company match • Stock Options & quarterly bonuses • Remote work: $1,500 new hire allowance to set up home office • $500 annual home office allowance after first year • $150 monthly cell phone and internet reimbursement • $5,000 annual professional development allowance • $5,250 towards continuing education or student loan repayment • $1,200 annual budget for lifestyle, wellness, pet insurance and more • A one-time $10,000 benefit towards family planning • In person and virtual employee events throughout the year • Company swag