Docker Support Engineer – Afternoon Shift

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceRocket

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

📋 Description

• Deliver a top-tier customer support experience and become an expert in Docker technologies and products. • Apply advanced troubleshooting, debugging, and diagnosis to critical problems across multiple layers of the Docker technology stack. • Resolve complex, platform-level issues beyond routine ticket troubleshooting. • Engage with Engineering to identify bugs and resolve technical issues. • Partner cross-functionally on collaborative projects. • Conduct enterprise customer calls and remote screen-sharing sessions to resolve complex issues. • Apply AI and agentic tools responsibly to support workflows and decision-making. • Contribute directly to the platform by surfacing patterns, improving tooling and workflows, and feeding insights into support systems. • Create help content and audit the knowledge base. • Participate in on-call rotations and recommend process improvements to maximize customer satisfaction. • Work closely with Knowledge Management, Engineering, and Product Management to represent the customer voice.

🎯 Requirements

• 3+ years of enterprise technical support experience at a high-growth SaaS technology company. • BA/BS degree in Information Technology, Computing, or similar. • Comfortable with programming languages such as Go, Python, or JavaScript. • Experience with Docker products, including Engine, Hub, and Desktop. • Extensive experience troubleshooting Docker technologies and SaaS products. • Strong written and verbal English communication skills. • Familiarity with macOS, Microsoft Windows, and Linux systems. • Familiarity with Kubernetes orchestration and CI/CD software. • Applicants must be eligible to obtain required background checks and security clearances. • Ability to work Wednesday through Sunday, 1:00 PM to 9:00 PM Pacific Daylight Time.

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: opportunity to participate in company ownership. • Health insurance for you and your family. • Retirement plan/funds saving with diverse plans depending on location. • Career pathways program for horizontal and vertical growth. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness. • Generous PTO plus one cultural heritage and community day. • Collaborative, inclusive work environment supporting professional growth and personal well-being.