Sales Support Analyst, Retail

Job not on LinkedIn

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $72k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Momofuku

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

🛍️ eCommerce

Food & Beverage • Hospitality • eCommerce

Momofuku is a renowned restaurant group founded by chef David Chang in 2004, known for its innovative approach to Asian American cuisine and bold flavors. The group operates multiple restaurants across New York, Los Angeles, and Las Vegas (including Noodle Bar, Majordōmo, Bāng Bar, and Super Peach), and offers reservations, private events, gift cards, and a retail shop that ships nationally. Momofuku combines dining, branded product sales, and event services under a consumer-focused hospitality brand.

📋 Description

• Lead end-to-end new-item setup processes across retail customers • Collect, review, and validate item, pricing, packaging, financial, and customer information for retailer submissions • Identify missing information, inconsistencies, and potential compliance issues and coordinate resolutions • Develop, document, and manage SOPs for new-item and promotional submissions • Own the master promotional calendar across retail accounts • Validate promotional activity, timing, and program details and identify discrepancies • Flag scheduling conflicts between competing promotional requests • Manage submissions through retailer portals and customer systems • Interpret retailer requirements, resolve routine submission issues, and monitor authorization and approval status • Monitor submission process effectiveness and recommend improvements • Ensure retailer submissions meet customer requirements and company standards • Resolve customer sample requests and coordinate delivery to retailer buying teams • Partner with FP&A to validate and analyze pricing- and promotion-related deductions, contracts, and chargebacks • Track customer deadlines and submission requirements • Prepare and organize routine meeting materials and sales documentation • Coordinate with Finance, Account Managers, brokers, Sales Planning, and internal systems to reconcile information • Provide validated account-level inputs for commercial planning and reporting • Reconcile post-promotion performance recaps using customer and internal data • Maintain accurate customer and promotional inputs for recurring retail sales reporting • Implement systems and workflows that reduce administrative work for Account Managers • Design and improve templates, trackers, controls, and SOPs • Own day-to-day execution, issue resolution, accuracy, and follow-through across Retail Sales • Report to the VP, Retail Sales

🎯 Requirements

• 2–4 years of experience in CPG sales support, account coordination, sales administration, brokerage, or a related commercial role • Ability to independently manage recurring commercial or customer-facing processes with limited day-to-day supervision • Experience preparing retailer new-item forms, promotional submissions, and customer documentation • Experience building or improving SOPs, trackers, workflows, or other operating processes • Experience navigating retailer portals and customer systems • Strong Excel and/or Google Sheets capability • Ability to validate, reconcile, and summarize customer and commercial information • Exceptional organization and attention to detail • Ability to manage multiple customers, submissions, and deadlines simultaneously • Strong follow-through and ownership of recurring administrative workflows from preparation through completion • Comfort operating independently in a fast-moving, high-growth CPG environment • Strong written and verbal communication skills • Ability to work effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers, and other partners • Ability to identify missing, inconsistent, or inaccurate information • Proactive, service-oriented mindset • Interest in finding more efficient ways to support a growing commercial organization

🏖️ Benefits

• Bonus • Company stock options • Vision, dental, and medical benefits • Gym discounts • Commuter discounts • Opportunities for personal and career development