Senior Logistics Agent

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HONK Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚘 Automotive

📦 Logistics

🛡️ Insurance

Automotive • Logistics • Insurance

HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.

📋 Description

• Provide real-time support to frontline support team members handling escalations • Take escalated calls, chats, and tasks, owning each escalation through completion • Serve as an escalation point for customers, program managers, tow providers, lots, and adjusters on Secondary jobs • Negotiate tow and release rates within approved limits and escalate exceptions before committing • Manage active-job emails in the Zendesk ticketing system • Maintain accurate release events and vehicle movement records for real-time client visibility • Prioritize actionable jobs to manage backlog, repeat touches, vehicle downtime, and storage costs • Partner with team members to support team goals • Lead high-priority requests and support pilot programs and special projects • Flag recurring issues and trends to leadership for coaching, training, and SOP updates • Model accurate documentation and customer-first standards for frontline agents • Lead, coach, and develop an experienced Escalations Team while actively handling escalated calls and operational challenges

🎯 Requirements

• Experience as a Logistics Coordinator or Agent, or in a similar vehicle release, towing, dispatch, or contact center role • Solid command of Secondary processes, including release events, lot calls, release task boards, and rate approvals • Experience resolving complex or stuck jobs with little supervision • Experience covering escalations in a customer service environment • Confidence negotiating rates within limits with tow providers, impound lots, or similar service providers • Proven accuracy in job documentation • Calm and decisive under pressure, with sound judgment on when to escalate • Ability to handle high call/chat volume while balancing live support requests against backlog work • Working knowledge of Zendesk, Slack, Five9, and Verint • Proficiency in Google Workspace, including Sheets, Docs, and Gmail • Clear and calm written, chat, and phone communication • Customer-first approach with empathy for customers, clients, coworkers, and partners • Ability to adapt quickly to frequent change and unexpected events

🏖️ Benefits

• Remote-first work arrangement • Flexible work environment • Equal-opportunity and inclusive workplace • Potential differentials, bonuses, medical, financial, or other benefits (role-dependent)

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