Care Solutions Associate

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Provide administrative support to the Care Solutions Team • Triage shared email inboxes, voicemail queues, and service tickets • Respond to client inquiries using approved templates • Document interactions and maintain records in Salesforce, shared inboxes, and ticketing systems • Ensure complete follow-through and accurate hand-offs • Migrate legacy documents to current templates • Maintain clean documentation and propose workflow improvements • Draft templates for recurring client requests • Monitor booked appointments and escalate out-of-scope requests • Transcribe voicemails and triage inquiries • Create Salesforce leads or route non-inquiries to local teams with full context • Handle Freshservice tickets and update client records • Tag managers for complex decisions or exceptions • Report to the Sales Manager as an individual contributor

🎯 Requirements

• High school diploma or equivalent • 1+ years in an administrative, customer service, or coordination role; strong writing and organization can substitute for direct experience • Experience with Salesforce or another CRM platform preferred • Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive) • Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus • Warm, clear communication • Organized triage skills • Meticulous attention to detail • Sound judgment • Active listening • Process consistency • Multi-system fluency • Client-first mindset • Ability to work 19 hours per week, Monday through Friday between 8:00 AM and 2:00 PM, with occasional evening and weekend hours as needed

🏖️ Benefits

• Equity • 401(k) with up to a 4% match • Medical, dental and vision coverage, including zero cost plans for employees • Employer-paid Short Term Disability, Long Term Disability and Life Insurance • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program • Remote work