Virtual Medical Assistant – Customer Navigation

🔥 42 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HonorHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

📚 Education

Healthcare • Education

HonorHealth is an integrated healthcare organization that offers hospital and outpatient medical services, primary care, urgent care, telehealth (E-Visits), and patient-facing digital tools like MyChart. The organization also operates a research institute, offers academic programs (residencies, fellowships, CME, medical student resources), maintains a foundation and volunteer/community programs, and provides patient resources such as billing, price transparency, and online appointment scheduling. HonorHealth positions itself as a community-focused health system delivering clinical care, education, and research.

📋 Description

• Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others. • Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages. • Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. • Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. • Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. • Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices. • Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy.

🎯 Requirements

• MA certified. • Medical Assisting Diploma/Certificate - Graduation certificate from an accredited Medical Assistant training program. • High School Diploma or GED - Required • 1 year experience in a medical office setting. - Required • 3 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education. - Preferred • Basic Life Support (BLS) - Required • Certified Or Registered Medical Assistant (CMA) Medical Assistant Certification (e.g., CMA, CCMA, RMA) - Preferred • Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) - Required

🏖️ Benefits

• HonorHealth will reimburse the cost of the successful completion of the certification exam.