Senior Customer Success Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $115k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Honorlock

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🔐 Security

🤖 Artificial Intelligence

Education • Security • Artificial Intelligence

Honorlock is an online proctoring service provider that ensures exam integrity through a combination of live proctors and AI tools. The platform is designed to protect the integrity of online exams, blocking AI tools, detecting cell phones, and providing actionable analytics for educational institutions. Honorlock integrates seamlessly with various learning management systems, offering 24/7 live support and scalable, affordable solutions for higher education, professional education, and faculty who seek a reliable and user-friendly proctoring tool. Honorlock's unique features include BrowserGuard, Search & Destroy, and Live Pop-In, which together ensure a secure testing environment while maintaining user privacy.

📋 Description

• Develop and maintain deep, strategic relationships with key stakeholders in assigned accounts • Serve as the primary point of contact for clients • Conduct regular onsite and virtual check-ins, business reviews, and strategic planning sessions • Lead onboarding and implementation of new clients • Collaborate with internal teams to tailor implementation and adoption plans • Advocate for client feedback and needs within Honorlock • Work with Product, Sales, and Support teams to resolve issues and enhance customer experience • Develop and execute customized success plans • Monitor client usage, performance metrics, and satisfaction levels • Drive renewals by demonstrating value and ROI • Identify account expansion and upsell opportunities • Provide client training and resources • Develop and deliver workshops, webinars, and educational materials • Own key projects with organizational impact • Handle critical or escalated customer issues and propose broader solutions • Advise on long-term customer success strategy and process improvements • Occasionally participate in high-level business decisions

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Education, or a related field • 5+ years of experience in customer success, account management, or a related role • Preferably experience in the SaaS or EdTech industry • Proven track record of managing and growing strategic accounts • Strong communication, presentation, and interpersonal skills • Ability to analyze data and derive actionable insights • Excellent problem-solving and conflict-resolution skills • Ability to work independently and as part of a team • Willingness and ability to travel at least 35–40% of the year, including overnight stays when necessary • Candidates should be regionally based within or adjacent to their designated territory • Preference for candidates residing within the West Coast region

🏖️ Benefits

• Unlimited PTO • Remote-first company • Choice of company-issued laptop • Healthcare benefits • Company matched 401k • Variable compensation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume