Enterprise Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flossy

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $14.7M Series A on 2022-08

Healthcare • Artificial Intelligence • Healthcare Insurance

Flossy is a company specializing in the dental industry, offering AI solutions to streamline operations for dental practices, patients, and insurance payors. Their flagship product, Fiona, is an AI voice receptionist that handles patient interactions, appointment bookings, and insurance verifications, helping dental offices operate more efficiently. Flossy utilizes cutting-edge AI technology to reduce administrative work, optimize operations, and enhance patient experiences, making dental care more accessible and enjoyable. The company aims to be the trusted AI partner for the dental industry, increasing productivity and satisfaction among dental providers and their patients.

📋 Description

• Own the customer journey from contract signature through implementation, KPI validation, go-live, renewal, and expansion • Manage customer plans, timelines, stakeholders, and results • Analyze call volume, booking rates, scheduling, cancellations, revenue per location, marketing spend, and staffing • Identify business drivers and areas of lost opportunity • Deploy Flossy AI agents against core business drivers • Define success metrics, track progress across locations, and build ROI cases for broader adoption • Identify customer needs and opportunities for upsells and expansions • Collaborate with product and engineering to tailor agent solutions, including call scoring, scheduling logic, scripts, integrations, and reporting • Provide customer insights for Flossy’s product roadmap • Build relationships from front-desk managers to executive leadership • Lead weekly sessions and business reviews

🎯 Requirements

• 4–8 years’ experience in enterprise customer success, implementation, management consulting, or operations at a multi-location business • PE portfolio experience preferred • Strong analytical skills and data fluency • Proficiency with spreadsheets and SQL-like analysis • Proven project management capability managing multiple complex rollouts simultaneously • Commercial acumen with understanding of ROI, payback, and growth • Confidence presenting business cases to executives • Technical skills to configure software and understand system integrations, including practice-management systems, CRMs, and phone systems • Hands-on approach to driving operational change • Experience in dental, medspa, veterinary, wellness, or other appointment-based industries is a strong advantage

🏖️ Benefits

• Clear path to leadership as the customer success organization expands • Opportunity to directly influence fast-scaling multi-location brands • Close collaboration with company founders

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