Customer Value Architect, Retail, CRM, Fixed, Analytics

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $78k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tekion Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 $250M Series D on 2021-10

Consulting • Logistics • Manufacturing

Tekion Corp. is a technology company that focuses on revolutionizing the automotive retail industry through its advanced cloud-based platform. It seamlessly connects the entire automotive ecosystem, providing solutions for dealerships, manufacturers, and enterprises with a focus on consumer experience and operational efficiency. By leveraging AI-driven technology, Tekion offers personalized, end-to-end digital retail solutions that optimize customer interactions through machine learning. Tekion's platform includes features like CRM, advanced analytics, eSign, online payment, delivery technology, and personalized selling tools. It also prioritizes security and compliance, adhering to strict standards such as ISO 27001 and SOC2 Type II. Tekion enables automotive businesses to streamline operations, increase customer loyalty, and maximize profitability while providing superior service across all channels.

📋 Description

• Conduct dealership performance assessments using the Dealer Maturity Model • Develop and own tier advancement plans for assigned accounts • Partner with Customer Value Managers to integrate assessment findings into Customer Value Plans • Interpret platform utilization data, workflow patterns, and business indicators to diagnose underperformance • Document account-level value realization evidence • Apply structured consultative discovery methodology to customer engagements • Translate platform functionality and process issues into dealership-operator language • Facilitate value reviews, workflow redesign sessions, business process alignment discussions, and change management engagements • Navigate customer resistance and adoption challenges • Serve as a subject matter expert on Tekion platform workflows, features, and operational use cases • Act as an escalation resource for complex product and workflow questions • Design and deliver scalable enablement programs, group sessions, cohort-based learning, virtual clinics, and workflow deep dives • Contribute to Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices • Identify trends across accounts and elevate insights to Customer Value leadership • Partner cross-functionally with Customer Value Services, Product, Enablement, Support, and other stakeholders • Ensure recommendations and value realization strategies align with Tekion standards and customer objectives

🎯 Requirements

• Automotive experience required • Knowledge in Automotive Retail, CRM Fixed and Analytics • Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree • 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role • Direct automotive dealership operations experience as a General Manager, Controller, department manager, or equivalent role strongly preferred • Strong knowledge of dealership workflows, performance drivers, and DMS platforms • Demonstrated fluency in dealership technology and operational processes • Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement • Strong consultative, discovery, facilitation, and stakeholder management skills • Experience interpreting utilization data, business performance indicators, or operational metrics • Prior experience with Tekion or a comparable DMS platform strongly preferred • Experience in customer value services, consulting, enablement, or advisory roles within SaaS, automotive technology, or dealership software environments preferred • Familiarity with Tableau, Looker, Sigma, or Power BI preferred • Strong written and verbal communication skills • Ability to prepare structured assessments, customer-facing recommendations, and value review content • Ability to operate independently, navigate ambiguity, and influence customer behavior • Willingness and ability to travel based on segment and customer engagement needs

🏖️ Benefits

• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Unlimited PTO • Parental leave • Free snacks and beverages • Opportunity to work with experienced Silicon Valley professionals • Opportunity to grow and prosper in an early-stage, hyper-growth start-up • Work on home-grown, ground-up technologies • Dynamic work environment with community and collaboration • Open and transparent culture encouraging innovation and rewarding performance • Career growth and development opportunities

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