IT Analyst

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Provide onsite technical support, including hardware setup, network connectivity, conference room/AV equipment, and printer/peripheral troubleshooting • Resolve help desk tickets and requests covering hardware, software, account access, and ticketing-system queue management • Support employee onboarding and offboarding, including equipment provisioning, account setup, and device retrieval • Administer routine identity and access tasks such as password resets, MFA support, and access requests • Support endpoint management tasks including imaging, patch verification, and asset tracking • Maintain accurate records of tickets, assets, and resolutions for reporting and audit needs • Follow runbooks and knowledge-base articles for common issues and flag content gaps • Escalate unresolved or high-impact issues with troubleshooting context • Partner with Security and IT Engineering on device compliance and access control practices • Provide hands-on remote technical support for East Coast-based employees and the broader distributed workforce

🎯 Requirements

• Foundational experience in IT support, help desk, or end-user services • 2–4 years of experience in IT support, help desk, or IT operations • Working knowledge of MacOS and/or Windows • Working knowledge of standard enterprise collaboration software • Clear communication with technical and non-technical employees • Ability to prioritize and manage concurrent requests with minimal direction • Sound judgment about resolving issues independently versus escalating them • Curiosity and willingness to question the norm • Familiarity with Jira or Jira Service Management • Experience managing identity in Okta, Entra, or similar platforms • Experience using Jamf, Iru, or Intune • Expertise in Google Workspace, Slack, and Zoom • Experience supporting hybrid or distributed workforces preferred • Experience with onboarding/offboarding or endpoint management processes • Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous • Experience in high-growth SaaS or cybersecurity companies is advantageous • Legally authorized to work in the United States

🏖️ Benefits

• Equity package in the form of stock options for all full-time roles • Health, vision, and dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Career development opportunities • Inclusive and collaborative culture • Remote and hybrid work models depending on role and location