Chief of Staff

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🔥 17 minutes ago

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Hostie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏨 Hospitality

☁️ SaaS

🤖 Artificial Intelligence

Hospitality • SaaS • Artificial Intelligence

Hostie is a SaaS virtual concierge and guest-communication platform built for restaurants and hospitality groups. It answers calls, texts, emails and messaging channels in a restaurant’s voice so teams never miss reservations, takeout orders, or guest inquiries; it automates routine call handling, supports multilingual conversations, and integrates with booking and venue systems. Hostie offers real-time visibility (transcripts, live monitoring), unified messaging (calls, SMS, Instagram, Google Maps), data ownership, and ongoing operator-led support. Created by restaurant operators alongside product and AI engineers, the product is positioned to boost reservations and staff productivity while serving independent restaurants and hospitality groups nationwide.

📋 Description

• Partner with the Leadership Team on defining priorities, strategic initiatives, and company planning • Conduct market research, competitive analysis, and business case development to inform growth decisions • Project manage cross-functional initiatives from the CEO and customer feedback by defining scope, owners, and timelines • Create and maintain operational metrics, dashboards, and KPI frameworks to track business performance • Work with sales and customer success teams to develop expansion strategies • Iterate on standardized GTM playbooks for launches • Work with product and engineering to identify operational improvements • Translate customer feedback into product insights • Assist with investor communications and board materials • Support strategic fundraising initiatives

🎯 Requirements

• Thrives in fast-paced environments and wants to learn how startups scale • May come from a top MBA program, consulting or investment banking background, or early-stage startup experience • Strong analytical and problem-solving ability • Exceptional curiosity and grit • Strong communication and writing ability • Comfort operating in ambiguity • Bias toward action and ownership

🏖️ Benefits

• Exposure to company strategy • Exposure to operations • Exposure to product development • Exposure to venture fundraising • Exposure to strategic partnerships • Exposure to GTM execution