Customer Success Manager – Small Business

🕒 June 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2023-11

Healthcare • Construction • Logistics

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Partner with clients to develop and execute strategies that maximize their ROI • Build lasting relationships with key stakeholders across client organizations • Champion customer needs across HSI teams to drive continuous improvement • Maintain a 95%+ net retention rate through proactive engagement • Drive account growth by identifying and securing expansion opportunities • Share customer insights that shape the product roadmap • Master HSI's suite of solutions to become a trusted technical advisor • Drive client retention, growth, and satisfaction • Help organizations transform their EHS and compliance programs

🎯 Requirements

• Track record of success in customer-facing roles with revenue responsibility • Experience engaging with senior executives and stakeholders • Strong technical aptitude and ability to master complex solutions • Outstanding communication and presentation abilities • Experience with Salesforce and customer success platforms is a plus • Bachelor's degree or experience in customer success, sales, or account management • Knowledge of EHS and compliance is beneficial but not required

🏖️ Benefits

• Hourly (non-exempt) base pay plus uncapped commission • First-year total earnings projected at $52,500+ (salary + commission) • Healthcare coverage • Dental coverage • Vision coverage • Parental leave • Tuition reimbursement • Volunteer time • Resources for personal and professional development • Unlimited access to HSI's Learning Management System • Career training programs • Remote work flexibility / working from home • Flexible vacation options • Company match for retirement contributions