Call Center Representative

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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HST Pathways

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

HST Pathways is a software provider that specializes in solutions for Ambulatory Surgery Centers (ASCs). Their platform covers the full lifecycle of surgery center operations, from scheduling and billing to patient engagement and data analytics. HST Pathways offers integrated tools for financial management, clinical operations, patient payments, and electronic charting, enhancing efficiency and enabling data-driven decision-making. The company is committed to providing seamless integrations, rigorous security standards, and proactive customer support. With a focus on optimizing operational processes, HST Pathways aims to alleviate common challenges faced by ASCs, such as disjointed tools and inefficient workflows, by offering a comprehensive, cloud-based platform tailored for these healthcare facilities.

📋 Description

• Conduct patient experience surveys via outbound phone calls. • Clearly explain survey purpose and questions to respondents in a neutral, professional manner. • Accurately record survey responses and ensure data integrity. • Maintain strict confidentiality and comply with HIPAA and organizational privacy policies. • Meet productivity, quality, and response rate benchmarks. • Handle patient interactions with empathy, professionalism, and cultural sensitivity. • Identify and escalate patient concerns or issues according to established procedure. • Document call outcomes and update survey systems accurately. • Participate in training, calibration sessions, and quality assurance reviews as required.

🎯 Requirements

• High school diploma or equivalent required • Previous experience in healthcare, call centers, patient engagement, or survey research preferred • Strong verbal communication and active listening skills • Ability to read and follow standardized scripts without biasing responses • Basic computer proficiency and experience with data entry systems • Ability to manage sensitive conversations professionally and compassionately

🏖️ Benefits

• Remote work environment • Health benefits paid for employees • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!