Bilingual Orthodontic Contact Center Representative

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🔥 0 minutes ago

🏈 Alabama, Arizona, +8 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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OrthoFi

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

Healthcare Insurance • SaaS • Finance

OrthoFi is a software and service company that provides solutions for orthodontic practices to enhance patient acquisition, streamline revenue cycle management, and offer comprehensive data and analytics. Created by orthodontists for orthodontists, OrthoFi's end-to-end platform simplifies patient onboarding, optimizes insurance management, and improves patient billing and collections. The company is recognized as a leader in same-day contracts, helping practices to achieve significant growth and improve conversion rates. With over 1 million starts and more than $5 billion in orthodontic production, OrthoFi aims to reduce administrative burden, allowing orthodontists to focus on providing quality care.

📋 Description

• Offer subject matter expertise to patients and handle escalated calls • Manage Salesforce and our message center • Handle insurance tasks • Set an example by meeting SLAs consistently • Occasionally lead team huddles and meetings • Attend on-boarding and learn about OrthoFi’s culture • Train in our OrthoFi Software • Complete customer service and collections specific on-boarding curriculum • Handle all outbound and inbound communications with financially responsible parties

🎯 Requirements

• 3+ years of Orthodontic/Dental industry experience; specifically with insurance • Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires • Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams • Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems • Maintain a professional demeanor in all situations and settings • Adapt to change quickly while multitasking and navigating multiple systems • Have strong judgment and decision making abilities with excellent organizational skills.

🏖️ Benefits

• Full medical, dental, and vision benefits • Flexible PTO • Employer HSA contribution • 9 Company Paid holidays • 401(k) match, 2% after 90 days of employment • Supportive culture with one-of-a-kind growth opportunities • Option to work from home or in the office • Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay • Company and team outings • Peer-to-peer recognition program • Vendor discounts