Director, AI Content Strategy

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

✍️ Content Marketing Manager

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This company has sponsored H1B visas in the past.

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Huge

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Huge is a creative growth acceleration company, dedicated to delivering real-world results for brands and businesses. With a focus on solving pressing challenges, Huge infuses creative capital into its clients' operations, helping them make significant changes that lead to substantial impacts for both the brands and their customers. Their approach combines design thinking, creativity, and technology to unlock growth through Experience Transformation, Technology Realisation, and Growth Creation, ultimately enhancing brand and customer experience, as well as fostering product innovation.

📋 Description

• Act as a subject matter expert for internal teams and trusted advisor to day-to-day and senior clients • Drive content governance, audits, workflow design, and lifecycle management • Create and evolve information architecture, content models, taxonomy structures, and metadata systems • Develop voice and tone frameworks, messaging guidelines, and systemized content patterns • Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels • Design and lead conversation strategy for chat, voice, and agentic experiences • Build dialogue flows, interaction scripts, guardrails, and error-handling pathways • Apply knowledge of LLM behavior, prompting, context windows, hallucination risks, and model limitations • Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs • Create AI content pipelines covering governance, training data readiness, and human-in-the-loop review • Architect intent taxonomies, entity structures, and conversational knowledge hierarchies • Work with engineering and product teams to deploy and optimize conversational AI experiences • Lead client relationships as senior content and AI strategist • Identify account growth opportunities and partner with pitch teams on proposals

🎯 Requirements

• 12+ years in content strategy, UX writing, content design, or adjacent strategic roles • Experience in an agency, consulting, or client services environment • Proven experience in enterprise-scale content systems, governance, and information architecture • Expertise in content governance, audits, lifecycle management, information architecture, content modeling, editorial strategy, voice/tone frameworks, taxonomy strategy, and multi-channel content planning • Expertise in conversation strategy, conversation design, dialogue flow mapping, LLM behavior, prompting, limitations, conversational AI platforms, golden query/response development and testing, AI content pipeline strategy, and intent taxonomy • Demonstrated ability to lead multidisciplinary teams and manage large-scale client engagements • Strong communication skills and ability to translate complex systems into simple, compelling narratives • Ability to work in fast-paced environments and balance multiple programs simultaneously

🏖️ Benefits

• Inclusive employee experience • Equal opportunity employer and diversity support • Inclusive, barrier-free recruitment and selection process • Confidential accommodation support for candidates • Recruitment fees paid by the employer and repayment of fees paid by workers

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