Staff Content Designer – Patient Experience

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $114k - $142k / year

⏰ Full Time

🔴 Lead

✍️ Content Marketing Manager

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Define a distinct Gifthealth voice for in-product and patient communications • Align SMS, email, the web app, website FAQs, and voice AI agent scripts • Design and maintain a Claude skill and supporting guidelines for on-voice copy generation and editing • Collaborate with white-label clients and their brand and legal teams on requested wording • Draft the voice and tone foundation, core message templates, and gold-standard examples • Rewrite important patient flows such as checkout and onboarding • Audit existing SMS, email, and FAQ content to set priorities • Write sensitive patient-moment copy involving cost, delays, adherence, and side effects • Write voice AI scripts and client-negotiated wording • Define a tiered review model for low-, medium-, and high-risk copy

🎯 Requirements

• 6-8 years of experience in content design, UX writing, or content strategy for a product, ideally in healthcare, wellness, or another regulated space • A portfolio showing a voice or content system you built, not just copy you wrote • Comfort with compliance and legal review, and a track record of respectfully pushing back and landing on better wording • Hands-on experience using AI tools to scale content work, and a point of view on where they help and where they fail • Ability to influence without authority across product, design, legal, and client teams • Must be able to work at a computer for extended periods • Must be able to communicate effectively, verbally and in writing, with product, design, ops, legal, and client teams • Must be able to produce and review written content under tight timelines for sensitive patient-facing moments • Must be able to use AI tools to design, test, and maintain content systems and guidelines