Training Manager

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🐊 Florida, Iowa, +2 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Humach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Venture Round on 2017-01

Artificial Intelligence • SaaS • B2B

Humach is a company specializing in AI-powered solutions for contact centers. They offer a blend of human agents and digital AI agents to provide world-class customer experience services. With services such as mAI Pilot and integrations with leading CCaaS and CRM solutions, Humach focuses on navigating AI integration for call centers to improve performance, efficiency, and customer satisfaction. Their offerings include CX managed services, technology enablement, and training & development, with a core emphasis on security and compliance. Humach is known for supporting a range of businesses with their expertise in customer service and AI technology.

📋 Description

• Leads/coaches training team members on: classroom organization & preparation, following training curriculum as intended, rehearsing for a polished delivery of training, passionately delivering training, appropriate use of resources & tools in the classroom, classroom management & positive learner experience, communication & engagement with learners, and time management. • Inspires team member engagement and performance through strengths-based leadership. • Motivates team members with constant recognition. • Collaborates with the instructional design team to ensure continuous improvement of all training & development initiatives. • Coordinates with the instructional design team on train-the-trainer sessions between instructional designers and training facilitators. • Owns the instructor-led training calendar for training classes based on staffing needs for client projects. • Delegates and assigns training class responsibilities to training facilitators. • Facilitates recurring cross-departmental “stitch” meetings to ensure alignment between education and practice for all learners. • Participates in required client meetings. • Acts as administrator for Humach University, the Learning Management System. • Oversees the assignment, tracking, reporting and maintenance of learning objects within Humach University. • Actively participates in personal and professional development initiatives. • Acts as a champion of challenge and change. • Constantly questions I.W.W.C.W (In What Ways Can We) do things differently.

🎯 Requirements

• Associate degree plus 3-5 years’ experience in a training role; or an equivalent combination of education and experience. • Virtual training facilitation and supervisory/mentorship experience required. • Passion about continuous improvement for self and others. • Knowledge and practice in adult learning theory/principles. • Strong emotional intelligence and ability to “read the virtual room.” • Demonstrates a positive attitude consistently. • Excellent organizational, project and time management skills. • Self-starter with a strong ability to work independently and not wait for all the information. • Proficient in Zoom and Microsoft Teams. • Proficient in Microsoft products, including PowerPoint, Outlook and Word.

🏖️ Benefits

• medical • dental • 401k • life insurance • paid time off