Associate Director – Site Reliability Engineering

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $142.3k - $195.7k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead AROE application and platform operations for reliable and resilient production services • Champion SRE principles and practices, including observability, reliability engineering, automation, resiliency, and reduction of operational toil • Drive operational excellence through service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement • Establish a proactive support posture by identifying performance degradation, recurring issues, reliability gaps, and emerging risks • Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms • Drive incident response and systemic issue management, including ownership, escalation, recovery, and learning from production events • Strengthen accountability across internal technology teams and external partners • Partner with technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability • Lead managers and technical professionals while developing a culture of ownership, prevention, reliability, and continuous improvement • Make decisions involving complex technical and operational issues with broad business and technology impact • Lead planning, design, engineering, transformation, and application onboarding across Insurance and Data business and IT areas • Ensure reliability, availability, resiliency, and operational health of business-critical applications and platforms

🎯 Requirements

• 6+ years of relevant technical experience • 6+ years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or related technology disciplines • 2 or more years of management experience • Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability • Passion for contributing to an organization focused on continuously improving consumer experiences • Preferred: Background in a dedicated Site Reliability Engineering (SRE) organization • Preferred: Experience supporting service reliability, operational excellence, resiliency, and automation initiatives • Preferred: Experience with cloud platforms and cloud-native technologies • Preferred: Knowledge of ITIL practices, including incident, problem, and change management • Preferred: Familiarity with Software Testing Life Cycle (STLC) concepts • Preferred: Relevant cloud, AI, or automation certifications • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Occasional travel to Humana offices for training or meetings

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