Associate VP, Group Medicare – Client Engagement, Excellence

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🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $165.1k - $225.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Vice President

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Own retention, renewals, negotiations, and growth across all Group Medicare accounts • Build executive-level relationships with key clients and proactively manage client risk and value creation • Lead the Account Management organization, including Directors, Account Executives, and Consumer Engagement Professionals • Develop a scalable service model, optimize organizational effectiveness, and enhance talent development and performance management • Own end-to-end renewal strategy and execution for a multi-billion portfolio • Partner across Sales, Pricing, Finance, and Product to balance retention, growth, and margin objectives • Ensure effective execution of plan builds, client communications, and enrollment readiness • Improve onboarding, service consistency, communication strategies, and overall member experience • Partner with Customer Service, Operations, Digital, and Experience teams to deliver seamless service • Achieve client retention (90%+) and membership retention (95%+) • Expand client relationships, increase product adoption, and support growth opportunities • Lead service model optimization, operational efficiency, and continuous improvement initiatives • Ensure alignment and execution of renewals, pricing, network strategies, and Stars initiatives • Lead initiatives focused on client experience transformation, account management modernization, renewal excellence, margin recovery, retention strategy, and executive reporting • Drive adoption of AI and automation to improve productivity, client insights, reporting, renewals, and member engagement

🎯 Requirements

• Bachelor's degree • 10+ years of progressive leadership experience in healthcare, Medicare, insurance, consulting, account management, client services, or related disciplines • 7+ years leading leaders and large, geographically dispersed teams and ability to develop high-performing teams • Demonstrated success managing strategic client relationships, retention, and growth within a complex, matrixed organization • Experience overseeing large-scale portfolios with significant revenue responsibility and executive C-suite level client accountability • Experience leveraging data, analytics, AI-enabled capabilities, and customer insights to inform decision-making and improve outcomes • Knowledge of applicable industry regulatory requirements and industry best practices • Strong financial acumen with experience balancing client needs, membership growth, retention, and profitability objectives • 50%-60% travel required

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance