Care Management Support Assistant

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Contribute to administration of care management • Provide non-clinical support for assessment and evaluation of members' needs and requirements • Guide members and families toward appropriate care and well-being resources • Facilitate interaction with resources supporting member care and well-being • Work directly with state agencies to monitor member eligibility • Perform varied, moderately complex administrative, operational, and customer-support assignments • Perform computations • Receive and place calls on 50% inbound/outbound call lines • Interpret department policies and methods for completing assignments • Identify work expectations and quality standards within defined parameters • Prioritize and schedule assignments with minimal direction • Report to the CM Support Manager

🎯 Requirements

• Minimum 2 years of administrative support experience • Proficiency with Microsoft Word, Excel, and Outlook • Typing and computer navigation skills using multiple systems and platforms • Ability to troubleshoot and resolve general technical difficulties in a remote environment • Excellent customer service and communication skills • Ability to manage multiple or competing priorities • Ability to work Eastern Time Zone hours • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information • Self-provided internet service with minimum 25 Mbps download and 10 Mbps upload speeds • Preferred: Associate's Degree • Preferred: Administrative support experience in a healthcare industry • Preferred: Knowledge of Medicare and Medicaid guidelines • Preferred: Familiarity with care and well-being resources • Preferred: Bilingual English and Creole/Spanish, subject to language assessment criteria

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work at home • No regular travel • Dedicated workspace and internet requirements to support remote work