Care Management Support Assistant

🕒 August 7

🇺🇸 United States – Remote

💵 $40k - $52.3k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Engage members by phone to encourage participation in care management programs • Complete required assessments and questionnaires to identify health risks, care needs, and opportunities for clinical team follow-up • Assist members with scheduling doctor’s appointments and connecting with appropriate care resources • Identify and help address barriers to preventive screenings, benefits, and health-related services • Support members in understanding, retaining, and accessing health benefits • Manage inbound and outbound calls in an auto-dialer environment • Document member information accurately • Create positive member experiences through respectful, patient, and professional interactions • Apply department guidelines, training, tools, and procedures • Work independently, manage time, and request guidance when needed • Adapt to changing healthcare priorities, member needs, and business processes

🎯 Requirements

• Minimum of 1 year of experience managing high-volume inbound and outbound calls • Experience meeting documented productivity, quality, or service performance metrics • Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms • Experience using Microsoft Word, Excel, Teams, and Outlook • Ability to work a scheduled 8-hour shift, including a 30-minute lunch, between 11:30 AM and 8:00 PM EST as assigned • Availability for occasional mandatory overtime, including evenings and weekends • Ability to work from a dedicated space without ongoing interruptions to protect member PHI / HIPAA information • Self-provided internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Florida work-location applicants are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work • HireVue interview scheduling flexibility