Lead Product Manager, Channels

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead product discovery efforts for channels being evaluated for adoption of the Next Best Action (NBA) platform • Partner with channel business leaders and stakeholders to understand workflows, customer experiences, operational processes, business objectives, and technology landscapes • Translate channel needs into business, functional, and technical requirements supporting NBA integration and adoption • Define channel-specific requirements for recommendation delivery, presentation, interaction, disposition, and performance measurement • Collaborate with architecture, engineering, data, and product teams to identify integration approaches and platform capabilities for channel onboarding • Evaluate channel requirements against existing NBA functionality and identify opportunities to leverage current capabilities • Identify capability gaps and partner with NBA Product Managers to define scalable enhancements • Drive alignment across business and technology stakeholders to prioritize and implement channel requirements • Develop and maintain onboarding plans, readiness criteria, dependency tracking, and risk management activities • Lead cross-functional coordination to prepare channels for launch and adoption of NBA capabilities • Support testing, validation, and readiness activities before production deployment • Ensure operational, business, and technical requirements are satisfied before launch and facilitate transition to ongoing operations • Identify recurring patterns and opportunities for reusable onboarding frameworks and standardized platform capabilities • Support prioritization, sequencing, and execution of channel expansion initiatives across the enterprise • Improve channel onboarding practices, governance, and operating models

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience • Demonstrated experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related discipline working across business and technical organizations • Experience leading product discovery efforts and translating complex business requirements into product capabilities, features, user stories, and implementation plans • Experience onboarding new business channels, customer touchpoints, or operating groups to enterprise technology platforms • Experience partnering directly with business stakeholders to understand workflows, operational processes, constraints, and desired business outcomes • Experience defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms • Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and communicate product requirements • Experience working across multiple teams and stakeholders to coordinate delivery of complex business or technology initiatives • Strong analytical and problem-solving skills with the ability to identify risks, dependencies, capability gaps, and opportunities for improvement • Excellent written and verbal communication skills with the ability to translate between business needs and technical solutions • Demonstrated ability to influence stakeholders and drive alignment across large, matrixed organizations • Preferred: experience supporting personalization, customer engagement, decisioning, marketing technology, customer experience, or omnichannel platforms • Preferred: experience working in healthcare, health insurance, financial services, or another highly regulated industry • Preferred: familiarity with agile product delivery practices and large-scale platform implementations • Preferred: demonstrated success operating in ambiguous environments and helping shape new enterprise capabilities and operating models • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home or hybrid home/office work • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace arrangement • Remote work arrangement • Occasional travel to Humana offices for training or meetings