Senior Product Manager – Fraud

Job not on LinkedIn

🔥 7 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $200.7k - $250.9k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mercury

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

Mercury is a software-driven fintech that provides business and personal banking products built for startups and small to mid-size companies. Its platform offers business checking and savings, Treasury products, business credit cards and spend management, payments and invoicing, accounting integrations and AI-powered automations, plus APIs and developer tools. Mercury partners with FDIC-insured banks to offer deposit protection, emphasizes virtual cards, granular spend controls, and workflow automations for teams, agencies, ecommerce brands, VC funds, and crypto businesses. The product is positioned as an all-in-one banking and finance platform delivered through a modern app and API.

📋 Description

• Shape the strategy and roadmap for fraud prevention across account integrity, money movement, decisions, controls, and customer-protection experiences • Design and execute the strategic vision to mitigate fraud and improve risk experience, including holds, limit structures, step-up verification, and related friction points • Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users • Build operational and platform tooling for risk and support teams to manage case volume, exceptions, and high-touch cases • Partner with data science to develop, deploy, and continuously improve ML models • Establish and track metrics measuring risk effectiveness, operational impact, and customer-experience impact • Support development of Mercury's risk capabilities to scale across its expanding product suite

🎯 Requirements

• 7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments • Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention • Experience working with complex automated decisioning systems, rules, ML models, and real-time data pipelines • Proficiency with analytics • Ability to understand performance of rules and ML models, trade-offs with precision/recall, and translate understanding into actionable insights and priorities • Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities • Exceptional communication skills to translate complex risk concepts into actionable product strategies • Comfort with ambiguity and ability to make balanced decisions with imperfect information

🏖️ Benefits

• Equity (stock options/RSUs) • Benefits package • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs