Lead Product Owner

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115.2k - $158.4k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives • Lead cross-functional teams in the design, configuration, and deployment of personalized communications • Oversee platform governance for personalization rules, data, brand, and content standards • Serve as a subject matter expert for OpenText capabilities and mentor others on composition and execution best practices • Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration • Serve as the Agile team's primary contact for information, work prioritization, and decision-making • Configure operational and regulatory communications using approved templates and content within designated platforms • Develop and deploy personalized, dynamic communications standards using OpenText Communications • Interpret requirements with strategy teams and business partners and translate them into template development • Troubleshoot implementation challenges and provide guidance on composition and development processes • Conduct defect analysis, identify root causes, and implement resolutions • Maintain documentation, version control, and audit trails for platform changes and updates • Participate in quality assurance reviews and contribute to process improvements • Deliver personalized communications that improve member engagement, satisfaction, and health outcomes • Enable scalable capabilities for complex document composition requirements • Drive innovation in marketing operations by aligning technology with strategic priorities • Foster collaboration, agility, and continuous improvement • Occasionally travel to Humana offices for training or meetings

🎯 Requirements

• Bachelor’s degree in Marketing, Information Systems, or a related field or work equivalent • 7+ years of hands-on experience with dynamic document creation using OpenText Communications • Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow • Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops) • Understanding of driver file mapping and variable mapping for logic and document creation • Proven ability to manage multiple priorities, track progress, and meet deadlines • Experience with defect analysis, root cause identification, and resolution • Ability to work both independently and collaboratively across cross-functional teams • Proven leadership in product management and cross-functional team collaboration • Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat • Content Developer experience in Smart Communications • Background in heavily regulated industries (e.g., healthcare or financial services) • Knowledge of CMS Medicare and Medicaid requirements • Experience with marketing operations, fulfillment processes, and Agile methodologies • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support