Manager, Care Coaching

🔥 15 hours ago

🐊 Florida – Remote

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💵 $78.4k - $107.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

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Logo of Humana

Humana

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Serve as the primary point of contact for Care Coaches • Maintain team compliance • Collaborate with other departments • Support a team of 15–17 Care Coaches • Manage coaching and accountability models • Support metric-driven reports • Identify barriers and supports to overcome them • Maintain caseload ratios while minimizing mileage and overtime • Monitor patient care through assessments, data, conversations with members, and active care planning • Ensure patients progress toward desired outcomes • Make decisions regarding resources, approaches, and tactical operations for departmental projects and initiatives • Conduct cross-departmental briefings and area meetings • Maintain frequent contact with other department managers • Report to the Regional Care Coach AD

🎯 Requirements

• Bachelor's Degree in a health-related field • 2 or more years of managed care experience in Medicare and/or Medicaid • 1 or more years of management/leadership experience • 1 or more years of complex membership experience • Proficiency in analyzing and interpreting trends • Progressive experience in the health solutions industry, with emphasis with leading and managing teams • Valid state driver's license • Proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits • Must reside within 3 hours of Broward County • Minimum home internet download speed of 25 Mbps and upload speed of 10 Mbps • Dedicated work space without ongoing interruptions to protect member PHI/HIPAA information • RN or LPN with current State Licensure • Master's degree in human services, social sciences, or health related field • Applicable State licensure in field of study • Proficiency in analyzing and interpreting financial trends • Previous experience in utilization management, discharge planning and/or home health or rehabilitation • Experience with health promotion, coaching and wellness • Health Plan experience • Previous Medicare/Medicaid experience • Experience maintaining NCQA standards • Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Home-based work arrangement • Dedicated workspace and internet service support requirements for remote work • Occasional travel to Humana offices for training or meetings

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